Online Consult introduces a reliable, new way of clinical and administrative staff working with their patients.
In order to make Online Consult a success at your practice, you will need to plan the implementation carefully.
Below are some suggested steps on how to achieve a successful launch at your practice.
Identify a practice champion(s) who will be the ‘go-to’ user(s) for Online Consult.
Champion responsibilities could include:
- Letting everyone within the practice know about Online Consult
- Co-ordinate and establish a workflow process
- Track progress of implementation
- Understand how Online Consult is being used to develop the service over time within the practice.
Educating your practice on Online Consult could include:
- Benefits for your practice
- Benefits for your patients
- What does Online Consult look like? Show practice members the patient view and practice view.
Identify areas where custom forms/links may enable your practice to work more effectively or offer a better service to patients.
Agree on a workflow for form receipt, processing and document the final version.
Things to consider include:
- Will forms just be viewed Monday to Friday or include weekends too?
- Who will be responsible for checking the Email inbox for completed forms?
- Who will summarise the forms into EMIS Web against the patient’s record?
- Who will review the forms?
- How will different outcomes be dealt with?
- How will the outcome be communicated to the patient?
- Protected time for online training resources that are available on the Egton Support Centre.
Make a decision on what forms and links you want to use
- Decide if you will go live with our out of the box resources or if you plan for a wider launch which will include your own authored resources
- If as a practice you decide to go live with your own resources, identify who in the practice will design, test and sign these off
Agree and plan launch
- Set a launch date
- Plan a marketing campaign in the lead up to launch
- Evaluate each stage
- It takes time to change patient behaviour so keep evaluating your designed process and change if necessary.