Online Consult Deployment Guide

Choose the right approach for you

There are two possible journeys to go live with Online Consult:

  • Go live using EMIS Health authored topics.
  • Go live using EMIS Health authored topics plus your own, tailored ones.

If you want to go live as soon as possible, we suggest that you follow the first journey (going live with EMIS Health authored topics). Once Online Consult is live at your practice, you can then start to think about creating your own, custom topics.

Going live with your own topics will require more forward planning but could be more beneficial if you wish to create your own practice customised service.

Going live using EMIS Health authored topics

The following details the typical journey of a practice going live with Online Consult using only EMIS Health authored topics and act as the milestones you should aim to work towards:

Week 1

Week 2

  • Plan and document the operational workflow within the practice
  • Plan marketing campaign to promote Online Triage to your patients
  • Training begins with your practice staff

Week 3

  • Your organisation will have been set up by our Deployment and Implementation Team and your designated Manager User will have been sent an invitation to register their Online Consult user account
  • The Manager User will then be able to add other members of staff as users to Online Consult (if necessary)
  • Our Service Desk will work with Egton website customers to activate the Online Consult banner and link on their website once they are ready to launch
  • Non-Egton customers will receive instructions on how to activate Online Consult on their website. This should be passed to the website provider when the practice is ready to launch
  • Training will have been completed by your practice staff
  • Practice clinicians to test EMIS Health authored topics
  • Marketing campaign to patients to commence

Week 4

  • Marketing campaign to patients continues
  • Online Consult will be activated on the practice website
  • Practice to check that the Online Consult link works correctly on the website
  • Your organisation will then be live with Online Consult

Going liveĀ using EMIS Health authored topics and your own, tailored ones

The typical journey of a practice deciding to go live with Online Consult using EMIS Health authored topics plus your own, tailored ones follows the same journey as above, but with the additional two weeks:

Week 5

  • Define and agree your tailored topic creation and review process
  • Marketing campaign to patients to commence

Week 6

  • Marketing campaign to patients continues
  • Online Consult will be activated on the practice website
  • Practice to check that the Online Consult link works correctly on the website
  • Publish tailored topics
  • Review / test tailored topics
  • Your organisation will then be live with Online Consult

Related Articles